Fraud claim process

After submitting your request regarding suspicious activity on your account the fraud team will be notified. They will then have to go through the following process to investigate your claim.

It could take up to 2 weeks before we can credit the money back into your account.

1. Review Account Activity
2. Contact merchant who authorised the fraudulent payment
3. Work with authorities to track the person(s) making the fraudulent payment
4. Once fraud is determined as the cause we will release funds back into your account

If you need an update on the progress of your case feel free to contact us using one of our messaging services.