Peter Tailby
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Recent activity by Peter Tailby-
Are there any monthly account fees on the personal account?
There are no monthly fees for a Starling personal account, and no fees for using your card abroad or withdrawing money from ATMs.
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How do I dispute a transaction?
If you were incorrectly charged by a merchant or something else is wrong with a transaction (such as the time or amount), we suggest contacting the merchant first. If the merchant does not collect ...
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What should I do if my card is lost or stolen?
If you still have access to the app, you should lock your card from the Card screen so it can't be used if it falls into the wrong hands. If you find it again, you can just unlock it – no need to o...
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Do I need to let you know when I'm going abroad?
Nope. Just carry on using your card as usual outside the UK, with no ATM fees and great exchange rates. Bon voyage.
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What do I choose if I am given the option of £ or € at an ATM?
When withdrawing money from an ATM, you are always advised to withdraw in the local currency. In the UK withdraw in £, in the Eurozone in €, in the US in $. If you withdraw in anything other than t...
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Can I use my card abroad and are there any fees or charges?
Sunshine Money is great for travel. You can use your Sunshine Money card in more than 190 countries – anywhere you see the Mastercard logo, in fact! Unlike a lot of other banks, we don’t add fees o...
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What if I notice suspicious activity or think I have been a victim of fraud or a scam?
If you notice something suspicious or think you might have been the victim of fraud, please get in touch with our customer service team as soon as possible. The quickest way is to raise a case from...
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How do I change my PIN?
Visit any UK Mastercard ATM and select 'PIN Services'. Some overseas ATMs will also offer this service, but to be on the safe side we recommend using a UK ATM.
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My card is damaged/broken, how do I get a new one?
You can order a replacement by going to the Card screen and tapping 'Cancel & Replace Card.' The 'Replace Card' option will allow you to keep your old card active while you wait for your new card t...
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My card hasn't arrived, what should I do?
You should receive your card in 3-5 working days. If your card hasn't been delivered after 5 working days, please get in touch with our customer service team and we'll be happy to assist you.