Sending and receiving money

Transaction issues

• What if I notice suspicious activity or think I have been a victim of fraud or a scam?
• How can I cancel a Direct Debit?
• How do I dispute a transaction?

International Payments

• Can I set up a Standing Order or Direct Debit in EUR from my GBP account?

UK Payments

• What is the maximum amount I can send via a bank transfer?

Cash Deposits and Withdrawals

• How much money can I take out from an ATM?

Travelling overseas

• Do I need to let you know when I'm going abroad?
• What do I choose if I am given the option of £ or € at an ATM?
• Can I use my card abroad and are there any fees or charges?