Peter Tailby
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Recent activity by Peter Tailby-
What documents will I need to be verified?
Proof of ID:- Valid Passport- Valid Drivers License/Provisional- Identity Card (front and back is required)Proof of Address - needs to be dated within the last 3 months (2 copies from different sou...
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How to link my debit card to my account?
1. Head to the menu in the top right and click on 'Settings' 2. Simply, click 'Update Debit Card' Top Tips - Ensure your billing address is correct - Ensure that the card is registered in your ow...
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Transaction dispute
If you have a query regarding a transaction our team is ready to help you. But before you contact us please make sure you check all of the following points: ✅ You have checked the date of the sta...
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Account Application Process
The loan application process can seem complex but when broken down there are only 6 main stages: At the loan application stage it is the responsibility of the Sales team or approved broker to ...
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Account Closure process
Once a loan has been fully paid back the account closure process will automatically take place. As part of the process you will receive a letter from one of our loan specialists informing you of th...
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Account approval process
The Mortgage process can seem complicated but if we break it down into smaller steps it can become more manageable and easier to follow. The image below represents an indicative timeline for a mo...
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Fraud claim process
After submitting your request regarding suspicious activity on your account the fraud team will be notified. They will then have to go through the following process to investigate your claim. It co...
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Can I set up a Standing Order or Direct Debit in EUR from my GBP account?
At present, you can only create scheduled international transfers in euros (€) from our euro account. If you already have a GBP account, it’s simple and free to set one up – just tap your profile i...
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What is the maximum amount I can send via a bank transfer?
You can make an immediate domestic payment (we are part of the UK's Faster Payments network) of up to £25,000 per transaction, and an international payment of up to £10,000 per transaction. In a ca...
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How can I cancel a Direct Debit?
You can cancel a Direct Debit by contacting your bank (usually available via your banking app or online banking) however we don't recommend you do this unless your policy has expired or we have ins...