Peter Tailby

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Recent activity by Peter Tailby Recent activity Votes
  • What documents will I need to be verified?

    Proof of ID:- Valid Passport- Valid Drivers License/Provisional- Identity Card (front and back is required)Proof of Address - needs to be dated within the last 3 months (2 copies from different sou...

  • How to link my debit card to my account?

    1. Head to the menu in the top right and click on 'Settings' 2. Simply, click 'Update Debit Card'   Top Tips - Ensure your billing address is correct - Ensure that the card is registered in your ow...

  • Transaction dispute

    If you have a query regarding a transaction our team is ready to help you. But before you contact us please make sure you check all of the following points:   ✅ You have checked the date of the sta...

  • Account Application Process

    The loan application process can seem complex but when broken down there are only 6 main stages:     At the loan application stage it is the responsibility of the Sales team or approved broker to ...

  • Account Closure process

    Once a loan has been fully paid back the account closure process will automatically take place. As part of the process you will receive a letter from one of our loan specialists informing you of th...

  • Account approval process

    The Mortgage process can seem complicated but if we break it down into smaller steps it can become more manageable and easier to follow.   The image below represents an indicative timeline for a mo...

  • Fraud claim process

    After submitting your request regarding suspicious activity on your account the fraud team will be notified. They will then have to go through the following process to investigate your claim. It co...